Frequently Asked Questions
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How do I put my cameras on a new phone ? REGISTER AN ACCOUNT
Go to the Play Store or App Store depending on if you’re using iPhone or Android. DMSS Google Play Store I DMSS Apple App Store 1. Open the app and follow the prompts2. Register an Account if you havent already done so, effective 1st April 2025 devices can only be added to an account.
How Do I Share the device / Set It up on another phone? Select the 3 dots next to the device name and share, the person you share it with will have to setup their own account with their email address, logging into multiple phones with the same account will cause notification errors.
How Do I Share the device / Set It up on another phone? Select the 3 dots next to the device name and share, the person you share it with will have to setup their own account with their email address, logging into multiple phones with the same account will cause notification errors.
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How do I setup notifications?
Select the three dots, then;
-Then Device Details
-Select Message
-Select Turn on notifications with the slider button
-Select alarm message type
-Select intrusion alarm
-Select all
-Back
-Select the three dots again and ensure the notification slider is on
How do I playback?
Select the camera and open live view, down the bottom in the centre you will see the playback button
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How do I turn on active deterrent?
Three dots > device details > Arming Settings
There Are Three OPTIONS ARM DISARM DISARM BY SCHEDULE, to set the schedule select this, its a disarming schedule so set it to disarm Eg. 5am- 10pm
There Are Three OPTIONS ARM DISARM DISARM BY SCHEDULE, to set the schedule select this, its a disarming schedule so set it to disarm Eg. 5am- 10pm
Arming and Disarming the Alarm
In the DMSS App, you can access your alarm panel/hub to control its features. Open the app to display the operation screen with the various zones of your alarm system. Below this, you will find four main buttons:
• SOS: Activates the alarm during a panic situation and notifies other users.• AWAY: Arms the alarm when you are not at home.• STAY: Arms only the perimeter sensors, such as external doors/windows or other sensors specified by the installer. This mode does not arm internal sensors, allowing you to move freely inside your home.• DISARM: Disarms the alarm system.
Using Your Dahua Remote
The Dahua remote provides quick access to key alarm functions:
• To Arm: Press the shield button.• To Disarm: Press the shield button with the line through it.• To Arm Stay Mode: Press the home button.• For Panic (SOS): Press the light button.
• To Arm: Press the shield button.• To Disarm: Press the shield button with the line through it.• To Arm Stay Mode: Press the home button.• For Panic (SOS): Press the light button.
Using the Airshield Keypad
The Airshield keypad offers an alternative way to control your alarm:
1. Wake up the keypad by pressing any number. The device will light up and beep.2. Enter your 4-digit PIN code.3. Press one of the following buttons at the bottom of the keypad:
• Arm: Activates the alarm.• Leave: Arms the system in Away Mode.• Stay: Arms the system in Stay Mode.
1. Wake up the keypad by pressing any number. The device will light up and beep.2. Enter your 4-digit PIN code.3. Press one of the following buttons at the bottom of the keypad:
• Arm: Activates the alarm.• Leave: Arms the system in Away Mode.• Stay: Arms the system in Stay Mode.
Viewing and Managing Devices
At the bottom left of the app screen, tap the Devices menu to view all sensors and devices paired with the Airshield alarm. This section provides:
• Status of each device, including battery life and signal strength.• Advanced settings accessible through the three-dot menu next to each device. Note: Avoid making changes to devices Viewing and Managing Devices evice settings unless recommended by your installer, as this could affect system performance.
• Status of each device, including battery life and signal strength.• Advanced settings accessible through the three-dot menu next to each device. Note: Avoid making changes to devices Viewing and Managing Devices evice settings unless recommended by your installer, as this could affect system performance.
Alarm Hub Configuration
Navigate to Devices > Alarm Hub to view an overview of the system’s central hub.
• In the top-right corner, tap Settings to access the main panel settings, including firmware updates and system details.
• In the top-right corner, tap Settings to access the main panel settings, including firmware updates and system details.
Adding New Users
To add users:NOTE: new users will require an account setup under their own email address
1. Go to User Management in the app.2. Share access to the alarm panel with the new user. Ensure they have the DMSS app installed and a registered account.3. Specify the level of access they will have to the alarm system.
Setting a Time Schedule for Auto Arming/Disarming
1. Open Hub Settings and select Scheduled Arming/Disarming.2. Tap the ADD button to create a new schedule.3. Enable Forced Arming to ensure the system arms even if some zones report faults (e.g., low battery or signal issues).
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Troubleshooting Faults and Errors
Device Signal LossIf a device loses signal, it will automatically try to reconnect. However, if this happens frequently, consider:
• Moving the device to a location with better signal.• Installing a wireless repeater if interference levels in your home or area are high.
Internet Connectivity IssuesThese alarm panels require a constant internet connection. Occasionally, you might receive ARC monitoring faults if your internet provider conducts maintenance, typically at night.
To manage these notifications:
1. Go to Hub Settings and scroll down to System Integrity Check.2. Disable alerts for Cloud Platform, Wired Network, and Wi-Fi Errors.
Recommendation: Instead of disabling notifications, install a pre-paid SIM card in the alarm system. This provides a backup connection, ensuring the system continues to operate and send notifications during internet outages.
For additional support, consult your installer or Dahua’s official support resources.
• Moving the device to a location with better signal.• Installing a wireless repeater if interference levels in your home or area are high.
Internet Connectivity IssuesThese alarm panels require a constant internet connection. Occasionally, you might receive ARC monitoring faults if your internet provider conducts maintenance, typically at night.
To manage these notifications:
1. Go to Hub Settings and scroll down to System Integrity Check.2. Disable alerts for Cloud Platform, Wired Network, and Wi-Fi Errors.
Recommendation: Instead of disabling notifications, install a pre-paid SIM card in the alarm system. This provides a backup connection, ensuring the system continues to operate and send notifications during internet outages.
For additional support, consult your installer or Dahua’s official support resources.
