Frequently Asked Questions
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How do I put my cameras on a new phone ?
Go to the Play Store or App Store depending on if you’re using iPhone or Android. DMSS Google Play Store I DMSS Apple App Store 1. Open the app and follow the prompts2. Select the + in a circle at the top right then SN/Scan3. Scan the QR code that is on your invoice from the day of installation.4. Select NVR from the available options5. Name the device and enter password that will be on your invoice if it hasnt been changed.If you have lost the QR code, you can scan the code on the bottom of the NVR. You will need to fill in the following details.Alias: HomeUsername: adminPassword: this will be located on the top of your invoiceUsername and password are case sensitive.
How do I setup notifications?
Select the three dots, then;
-Turn Notifictions On
-Then Device Details
-Select Message
-Select Turn on notifications with the slider button
-Select alarm message type
-Select intrusion alarm
-Select all
-Back
How do I playback?
Select the camera and open live view, down the bottom in the centre you will see the playback button
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How do I turn on active deterrent?
Three dots > device details > Disable Alarm Linkage
Enabling the Disable Alarm Linkage will turn OFF active deterrent.
Disabling the Disable Alarm Linkage will turn ON active deterrent.
If turning on the active deterrent does not immediately enable active deterrent then you must check to see if the schedule is enabled.
Three Dots > Device Details > Remote Configuration > Arm/Disarm By Period. (If the period is enabled it will override the on button)
Enabling the Disable Alarm Linkage will turn OFF active deterrent.
Disabling the Disable Alarm Linkage will turn ON active deterrent.
If turning on the active deterrent does not immediately enable active deterrent then you must check to see if the schedule is enabled.
Three Dots > Device Details > Remote Configuration > Arm/Disarm By Period. (If the period is enabled it will override the on button)
How do I change the active deterrent schedule?
Three Dots > Device Details > Remote Configuration > Arm/Disarm By Period. (If the period is enabled it will override the on button)
To activate active deterrent 24/7 turn off the Arm/Disarm by Period button.
The period is set day by day for when you want active deterrent to be disarmed. The example below means from 5am to 10pm active deterrent will be disarmed.
To activate active deterrent 24/7 turn off the Arm/Disarm by Period button.
The period is set day by day for when you want active deterrent to be disarmed. The example below means from 5am to 10pm active deterrent will be disarmed.
Notifications are not working?
1. Make sure your’re not blocking notifications or if you are using DND or Focus on iPhone make sure you have enabled notifications for the app.
2. Make sure you are using the latest version of the app.
3. Turn notifications off and on again
Three dots > device details > multi-channel alarm subscription > turn off notifications with the radio button > save
Restart your phone
Three dots > device details > multi-channel alarm subscription > turn on notifications with the radio button > select intrusion alarm > select all > back > save
4. Unsubscribe from notificatons in the app, delete the app, restart your phone, restart the modem, restart the NVR, wait for them to boot up. Add the device to the app again. Enable notifications.
2. Make sure you are using the latest version of the app.
3. Turn notifications off and on again
Three dots > device details > multi-channel alarm subscription > turn off notifications with the radio button > save
Restart your phone
Three dots > device details > multi-channel alarm subscription > turn on notifications with the radio button > select intrusion alarm > select all > back > save
4. Unsubscribe from notificatons in the app, delete the app, restart your phone, restart the modem, restart the NVR, wait for them to boot up. Add the device to the app again. Enable notifications.
What if my app says offline?
(note that as long as the NVR has power all the recorded data will still be available when the app comes back online)
First try closing and reopening the app. Sometimes it can get confused after moving from wifi to mobile data
Reboot the modem
Reboot the NVR
Reboot the white box with blue lights (if you have one)
Wait 10 minutes for it all to boot up again and then refresh the app by dragging down on the main screen and you will see it say release to update. (You could even give your phone a restart just to make sure its not an issue with your phone) If the app continues to be offline then you may have to get in touch with us for further assistance.
First try closing and reopening the app. Sometimes it can get confused after moving from wifi to mobile data
Reboot the modem
Reboot the NVR
Reboot the white box with blue lights (if you have one)
Wait 10 minutes for it all to boot up again and then refresh the app by dragging down on the main screen and you will see it say release to update. (You could even give your phone a restart just to make sure its not an issue with your phone) If the app continues to be offline then you may have to get in touch with us for further assistance.
What if my NVR is beeping?
You NVR will beep if you hard drive is dead.
Give everything a restart and if the beeping persist please get in touch with us to replace the hdd.
Give everything a restart and if the beeping persist please get in touch with us to replace the hdd.
Arming and Disarming the Alarm
In the DMSS App, you can access your alarm panel/hub to control its features. Open the app to display the operation screen with the various zones of your alarm system. Below this, you will find four main buttons:
• SOS: Activates the alarm during a panic situation and notifies other users.• AWAY: Arms the alarm when you are not at home.• STAY: Arms only the perimeter sensors, such as external doors/windows or other sensors specified by the installer. This mode does not arm internal sensors, allowing you to move freely inside your home.• DISARM: Disarms the alarm system.
Using Your Dahua Remote
The Dahua remote provides quick access to key alarm functions:
• To Arm: Press the shield button.• To Disarm: Press the shield button with the line through it.• To Arm Stay Mode: Press the home button.• For Panic (SOS): Press the light button.
• To Arm: Press the shield button.• To Disarm: Press the shield button with the line through it.• To Arm Stay Mode: Press the home button.• For Panic (SOS): Press the light button.
Using the Airshield Keypad
The Airshield keypad offers an alternative way to control your alarm:
1. Wake up the keypad by pressing any number. The device will light up and beep.2. Enter your 4-digit PIN code.3. Press one of the following buttons at the bottom of the keypad:
• Arm: Activates the alarm.• Leave: Arms the system in Away Mode.• Stay: Arms the system in Stay Mode.
1. Wake up the keypad by pressing any number. The device will light up and beep.2. Enter your 4-digit PIN code.3. Press one of the following buttons at the bottom of the keypad:
• Arm: Activates the alarm.• Leave: Arms the system in Away Mode.• Stay: Arms the system in Stay Mode.
Viewing and Managing Devices
At the bottom left of the app screen, tap the Devices menu to view all sensors and devices paired with the Airshield alarm. This section provides:
• Status of each device, including battery life and signal strength.• Advanced settings accessible through the three-dot menu next to each device. Note: Avoid making changes to devices Viewing and Managing Devices evice settings unless recommended by your installer, as this could affect system performance.
• Status of each device, including battery life and signal strength.• Advanced settings accessible through the three-dot menu next to each device. Note: Avoid making changes to devices Viewing and Managing Devices evice settings unless recommended by your installer, as this could affect system performance.
Alarm Hub Configuration
Navigate to Devices > Alarm Hub to view an overview of the system’s central hub.
• In the top-right corner, tap Settings to access the main panel settings, including firmware updates and system details.
• In the top-right corner, tap Settings to access the main panel settings, including firmware updates and system details.
Adding New Users
To add users:NOTE: new users will require an account setup under their own email address
1. Go to User Management in the app.2. Share access to the alarm panel with the new user. Ensure they have the DMSS app installed and a registered account.3. Specify the level of access they will have to the alarm system.
Setting a Time Schedule for Auto Arming/Disarming
1. Open Hub Settings and select Scheduled Arming/Disarming.2. Tap the ADD button to create a new schedule.3. Enable Forced Arming to ensure the system arms even if some zones report faults (e.g., low battery or signal issues).
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Troubleshooting Faults and Errors
Device Signal LossIf a device loses signal, it will automatically try to reconnect. However, if this happens frequently, consider:
• Moving the device to a location with better signal.• Installing a wireless repeater if interference levels in your home or area are high.
Internet Connectivity IssuesThese alarm panels require a constant internet connection. Occasionally, you might receive ARC monitoring faults if your internet provider conducts maintenance, typically at night.
To manage these notifications:
1. Go to Hub Settings and scroll down to System Integrity Check.2. Disable alerts for Cloud Platform, Wired Network, and Wi-Fi Errors.
Recommendation: Instead of disabling notifications, install a pre-paid SIM card in the alarm system. This provides a backup connection, ensuring the system continues to operate and send notifications during internet outages.
For additional support, consult your installer or Dahua’s official support resources.
• Moving the device to a location with better signal.• Installing a wireless repeater if interference levels in your home or area are high.
Internet Connectivity IssuesThese alarm panels require a constant internet connection. Occasionally, you might receive ARC monitoring faults if your internet provider conducts maintenance, typically at night.
To manage these notifications:
1. Go to Hub Settings and scroll down to System Integrity Check.2. Disable alerts for Cloud Platform, Wired Network, and Wi-Fi Errors.
Recommendation: Instead of disabling notifications, install a pre-paid SIM card in the alarm system. This provides a backup connection, ensuring the system continues to operate and send notifications during internet outages.
For additional support, consult your installer or Dahua’s official support resources.
